Keep the affected area isolated
Avoid contact with contaminated water and do not move soiled items into clean rooms. Do not attempt cleanup or direct airflow through the area without professional guidance.
Address the underlying backup
Ask a plumber or the relevant utility to investigate the cause. Restoration cleanup and clearing the source of the backup are different scopes; confirm who is responsible for each.
Ask about containment and disposal
Before approving work, ask how the provider protects occupants, handles affected porous materials and documents completion. Get the contamination-specific scope and payment terms in writing.
Sources & further reading
Official resources used to prepare this page. Their inclusion does not imply affiliation or endorsement.
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